Maintenance

Computer Maintenance and PC Repair Services, as offered by Skanco Business Systems, operates 24x7x365 days per year to provide a hardware support service that goes beyond a simple third party break / fix Computer Maintenance contract.

 

Our experienced and qualified engineers will help keep your business Servers, Desktops and networks running through our Maintenance support options.
A proven approach that can include:-

  • Networks, Servers, Desktops and Printers
  • Variable service level agreements
  • Loan replacement of defective item or Loan spare
  • Helpdesk and remote support
  • Dedicated on-site engineers
  • Authorised HP Warranty Centre
  • Diagnostic Workshop facilities
  • Spare parts holding
  • Fast track parts service

Helpdesk

Skanco’s Helpdesk provides controlled management of this support service. Whatever your Service Level Agreement (SLA) your call is tracked and monitored by our team from start to finish. Additional support and escalation to Technical and Operational management ensures appropriate timely action.

Skanco Engineers

Our field and system engineers are highly experienced and qualified within the field of IT and are supported by our main workshop, which has been designed and constructed to the high standards expected of the modern Service Company and provides a speedy turnaround for both critical & standard equipment.

Service Options – it’s your choice

As a Skanco client you can choose between the following options:-
• Regular service on a 4 hour response for business critical servers*
• 8 hour response on other devices such as PC’s , printers and monitors*
• 24 x 7 x 365 days cover that can be tailored made to suit your company’s individual requirements. *Mon – Fri 9 - 5 excluding Bank Holidays

Skanco provides tailored made contracts to suit clients’ requirements, offering a more effective and efficient solution. It all helps to provide responsive, cost effective, customisable Computer Maintenance and Hardware Support Services that ensure you have a stable and well managed hardware base for high availability business applications.


Whatever maintenance cover you require for your business IT hardware, Skanco can produce a tailored solution to complement your existing infrastructure.