When something stops working it can halt the smooth operation of your business if you do not have a solution in place. With a flexible contract tailored to suit your needs, Skanco can deal with any problems that arise so that you don’t have to.
“We have confidence that Skanco can respond promptly when we report hardware problems to them but more importantly that they can get the equipment serviceable again quickly and professionally.”
Linda Karran, IT Contracts & Procurement Specialist, RL360 Group
Skanco offers Hardware Maintenance that operates 24/7, 365 days per year to provide a hardware support service that goes beyond a simple third party break/fix equipment maintenance contract. Our experienced and qualified engineers will oversee the management of your contract, which can include:
We understand that your contract needs to vary in line with your business priorities, which is why we provide a completely flexible service, giving you peace of mind. Choose from a range of response times to develop a Service Level Agreement (SLA) that suits you.
Skanco’s Helpdesk provides controlled management of this support service. Whatever your Service Level Agreement (SLA) your call is tracked and monitored by our team from start to finish. Additional support and escalation to Technical and Operational management ensures appropriate timely action.
Our field and system engineers are highly experienced and qualified within the field of IT and are supported by our main workshop, which has been designed and constructed to the high standards expected of the modern Service Company and provides a speedy turnaround for both critical and standard equipment.
Skanco provides tailored made contracts to suit clients’ requirements, offering a more effective and efficient solution. It all helps to provide responsive, cost effective, customisable Hardware Maintenance and Support Services that ensure you have a stable and well managed hardware base for high availability business applications.
Whatever maintenance cover you require for your business IT hardware, Skanco can produce a tailored solution to complement your existing infrastructure.