When something stops working it can halt the smooth operation of your business if you do not have a solution in place.

With a flexible contract tailored to suit your needs, Skanco can deal with any problems that arise so that you don’t have to.

Skanco offers Hardware Maintenance that operates 24/7, 365 days per year to provide a hardware support service that goes beyond a simple third party break/fix equipment maintenance contract.

“We have confidence that Skanco can respond promptly when we report hardware problems to them but more importantly that they can get the equipment serviceable again quickly and professionally.” Linda Karran, IT Contracts & Procurement Specialist, RL360 Group

Whatever maintenance cover you require for your business IT hardware, Skanco can produce a tailored solution to complement your existing infrastructure.

Our experienced and qualified engineers will oversee the management of your contract, which can include:

  • Networks, Storage, Servers, Desktops, Devices, Printers etc
  • Rapid sourcing and replacement of parts, including fast-track parts service
  • Same day replacement or loan parts provided
  • Pro-active checks that regularly assess the condition of your systems
  • A helpdesk support service which operates 24 hours a day, 7 days a week
  • Dedicated on-site engineers
  • Diagnostic Workshop facilities
  • Remote support where necessary
  • Variable service level agreements
  • Spare parts holding

We understand that your contract needs to vary in line with your business priorities, which is why we provide a completely flexible service, giving you peace of mind. Choose from a range of response times to develop a Service Level Agreement (SLA) that suits you.

Skanco’s Helpdesk provides controlled management of this support service. Whatever your Service Level Agreement (SLA) your call is tracked and monitored by our team from start to finish. Additional support and escalation to Technical and Operational management ensures appropriate timely action.

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Our field and system engineers are highly experienced and qualified within the field of IT and are supported by our main workshop, which has been designed and constructed to the high standards expected of the modern Service Company and provides a speedy turnaround for both critical and standard equipment.

Skanco provides tailored made contracts to suit clients’ requirements, offering a more effective and efficient solution. It all helps to provide responsive, cost effective, customisable Hardware Maintenance and Support Services that ensure you have a stable and well managed hardware base for high availability business applications.

OUR OTHER SERVICES

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Technical Services

Even the most impressive IT systems are redundant without the technical expertise required to maintain them. It is crucial to have qualified engineers on call who can respond quickly and efficiently. “Skanco have been managing the IT requirements at ICM for the past 8 years now utilising our technical support contract for both planned weekly…Read More

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Cyber Security & Business Resilience

Our expert team of security professionals along with your dedicated account manager can guide your business through what security offerings Skanco can provide bespoke to your needs. Services we provide include-   Email Phishing Awareness 91% of hacks originate via emails proposing to be a legitimate contact.  Hackers target your employees to give them access…Read More

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Business Continuity

The purpose of business continuity planning is to produce a detailed plan that will enable your team to reassemble all critical business functions in a time of crisis. Our staff of highly trained technical engineers and crisis managers offer expertise in business continuity planning, risk analysis, business protection and recovery methods. When disaster strikes, we…Read More

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Outsourcing

Our highly qualified staff can integrate seamlessly with your business, giving you the benefit of having a whole team of specialists and experts at your disposal. “We need a company that goes one step further to provide added value and Skanco is that company.” Bill Mummery, Executive Director, SBOBET Many small or medium sized businesses…Read More

Hosting

Hosting

Hosting has become an important part of managing and maintaining data and business-critical applications. We deliver a range of reliable, scalable and secure solutions to meet your company needs from quarter rack hosting up to full secure hosting areas containing multiple racks. “Running an effective web business is hard enough without worrying about the technology….Read More

Media storage

Media Storage

Every business relies on the accuracy and security of its data. Skanco’s tape collection and offsite media storage is designed to offer you an affordable way to keep your data safe. “Deciding to use Skanco’s Media Storage service was an easy business decision to make.  It takes the responsibility away from DQ and gives us…Read More

HW disposal

Disposal

IT hardware is constantly being updated and you don’t want your old equipment becoming a liability. “Data security is an essential factor in our business and it is imperative we maintain our high standards when it comes to disposing of aging equipment.  Skanco being accredited for ISO 27001 in Information Security gives us that comfort…Read More

procurement

Procurement

To allow your business to function at its most productive, you need to be sure that you are making the most of the technology that is available. Skanco invests in understanding its clients’ needs and works closely with suppliers to guarantee that our solutions meet them. “Skanco consistently provide us with a top quality service….Read More

IT Relocation

IT Relocation

Moving offices costs time and effort, but we can make life easier. We use our experience to manage the relocation of your IT equipment efficiently, cutting your stress levels and staff downtime. “Our business has grown from 50 users to over 350 in the last 6 years and with that comes a lot of moving…Read More

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