My confidence is based on the all-important fact they have never let us down. They are aware that if the technology fails nothing moves and we don’t have a business. I firmly believe in doing business with people you have confidence in
A family owned business with 30 employees, GE White Ltd distributes around 250,000 newspapers and magazines a week and this, says Carl, Managing Director, means that it is totally reliant on technology 365 days a year, 24 hours a day.
Technology, he acknowledges, is also a crucial factor in keeping the headcount down while at the same time allowing the business to expand within an industry which has faced dramatic changes in recent years as sales of newspapers have declined while those of magazines have soared.
“Systems have evolved and changed over the years but Skanco has worked with us, along with its specialist suppliers, and this has given us the consistency we need and have come to rely on. A good relationship is vitally important. It is imperative that a business like ours has confidence in the people it is dealing with and we have that with the Skanco team.
“My confidence is based on the all-important fact they have never let us down. They are aware that if the technology fails nothing moves and we don’t have a business. I firmly believe in doing business with people you have confidence in, I don’t want to chop and change and Skanco has proved to be competitive in its costs.
“If we have a problem we contact Skanco’s Call Centre and an engineer is quickly out to us. It also monitors remotely what we do on an ongoing basis. It is nigh on impossible for one individual to focus on the day-to-day demands of running a business as I do and at the same time keep up with all the fast changing developments in technology. That is an area of the relationship where I also rely on Skanco knowing they are not in the business of looking to sell for the sake of selling.
“Skanco offer solutions as and when we need them and not problems. The fact we have had a long-term relationship with Skanco speaks for itself.”